1. Introduction and acceptance
This policy describes how Axentra collects, uses, stores, and protects your personal information when you use our services, including our Discord bots, websites, and custom development services (the “Service”). By accessing or using the Service, you agree to the practices described in this policy. Axentra is the data controller responsible for your information.
2. Information we collect
We collect information directly when you use our services or place a custom order. We do not use third-party tracking tools for behavioral advertising.
- Profile data: We may collect your Discord user ID, Roblox user ID, username, display name, email address, profile picture, pronouns, and other publicly available information from integrated platforms upon bot authorization or account creation.
- Client data: When you place a custom order, we collect your full name, email address, and any project details necessary to fulfill deliverables.
- Financial data: We collect the name and email associated with payments through our processors. Axentra does not store your full card details; processing is handled by Stripe and PayPal under their respective privacy policies.
- Website and sign-in: Our site may store a session cookie when you sign in with a provider, and a small browser preference when you accept or decline the cookie banner. We may log IP address and general access metrics; we do not use these for long-term profiling.
3. Purpose and use of your information
- Service operation: To operate, maintain, and provide the Service, and to deliver custom work you order.
- Customer contact: To manage your account, provide support, and send service updates by email or Discord.
- Legal compliance and records: For auditing, accurate customer and financial records, and enforcing our Terms of Service.
- Security: To investigate potential security issues and prevent fraud.
4. Data storage and security
Data is stored using appropriate security measures, including access controls. Primary storage is in the United States. We retain personal data only as long as needed to provide the Service, manage your account, or meet legal and financial record-keeping requirements.
5. Data sharing and confidentiality
Axentra does not sell your personal data. We share it only when necessary to:
6. External services
The Service may link to or integrate with third-party platforms (for example Discord or Roblox). Their privacy practices are governed by their own policies.
7. Your rights and contact
You may request access, correction, or deletion of personal data we hold, subject to legal retention requirements.
- Discord: Official server